We want you to be happy with your purchase. If something isn't right, we're here to help. Please review the information below to understand how returns, refunds, and exchanges work at Reembu.
Return Window
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging with any tags attached.
Return Shipping Costs
Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
The exception is items that arrive damaged, defective, or incorrect (a wrong item sent), or an order that never arrives — in those cases we cover the cost and will arrange a replacement or full refund, as described below.
How to Start a Return
You can start a return in any of the following ways:
- Email us at support@reembu.com with your order number and the reason for your return.
- Call us at +1 (403) 438-3233 during business hours (Monday–Friday, 9:00 AM–5:00 PM Mountain Time).
- Use the contact form on our Contact page.
Once your return is approved, we will provide return instructions. All authorized returns must be shipped to our returns address at:
Reembu Returns: 61 Martindale Dr NE Calgary, Alberta T3J 2M8 Canada
Eligibility
To be eligible for a return, items must be unused, in their original condition, and in their original packaging with any tags attached. This policy applies across our entire catalogue, with the exception of the non-returnable items listed below.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times to your account may vary depending on your bank or card issuer.
Exchanges
If you need a different size, color, or a replacement for a defective or damaged item, contact us at support@reembu.com and we'll help arrange an exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery at support@reembu.com with a photo of the issue. We'll send a replacement or issue a full refund at no additional cost to you, and we'll cover return shipping.
Wrong Item Received
If you received the wrong item, please contact us within 30 days of delivery at support@reembu.com with your order number and a photo. We'll arrange for the correct item to be sent or issue a full refund at no cost to you, and we'll cover return shipping.
Order Never Arrived / Lost in Transit
If your tracking hasn't updated for an extended period, shows your order as delivered but you haven't received it, or your order hasn't arrived within a reasonable time after the estimated delivery window, please email us at support@reembu.com within 30 days of the expected delivery date with your order number. We'll open an investigation with the carrier on your behalf. If your order is confirmed lost in transit, we'll arrange a replacement or a full refund at no extra cost to you.
Please note we're unable to take responsibility for packages marked delivered by the carrier to the address provided, or for orders delayed or lost because an incorrect or incomplete address was entered at checkout.
Changed Your Mind
If you simply change your mind, you may return your item within 30 days provided it is unused and in its original packaging. Return shipping for change-of-mind returns is paid by you.
Cancellations
Need to cancel an order? Contact us as soon as possible. We can only guarantee changes or cancellations before your order ships.
Non-Returnable Items
Certain items cannot be returned — these are personal or hygiene products once opened and no longer new. We'll let you know if your item falls into this category when you contact us.
Refunds are issued to your original payment method within 5–10 business days once approved.
Contact Us
If you have any questions about our Refund & Return Policy, please reach out:
Email: support@reembu.com Phone: +1 (403) 438-3233 Customer support hours: Monday to Friday, 9:00 AM to 5:00 PM (Mountain Time) Mailing address: 61 Martindale Dr NE, Calgary, Alberta T3J 2M8, Canada