Terms of service

Welcome to Reembu. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of any products offered through it (collectively, the "Services"). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website. See our Privacy Policy here.

1. Eligibility

By using this website, you represent that you are at least the age of majority in your province, state, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You agree to provide accurate, current, and complete information when placing an order.

About Reembu

Reembu is an online retailer based in Alberta, Canada, offering a carefully selected range of products to customers in North America. We are committed to transparent pricing, accurate product information, and excellent customer service. All information we provide—including product descriptions, pricing, and shipping details—is intended to be accurate and truthful so you can make informed purchasing decisions.

2. Products, Pricing, and Availability

Pricing:

  • All prices are displayed in Canadian Dollars (CAD) for Canadian customers and United States Dollars (USD) for US customers
  • Prices are subject to change without notice, but the price you see at checkout is the price you will pay (excluding applicable taxes and shipping)
  • We make every effort to display accurate pricing, but we reserve the right to correct any pricing errors
  • Sale prices shown with strikethrough pricing represent a genuine discount from our regular price and are not artificially inflated base prices

Product Descriptions & Images:

  • Product descriptions, specifications, and images are provided to give you an accurate representation of what you're purchasing
  • Images are for illustrative purposes; actual product color and appearance may vary slightly due to your device display and lighting
  • We warrant that product information is accurate to the best of our knowledge at the time of listing

Availability & Inventory:

  • Product availability is updated regularly, but we do not guarantee real-time accuracy
  • We reserve the right to limit quantities per order, discontinue products, or cancel orders if items become unavailable after your order is placed
  • If we cancel your order due to unavailability, you will receive a full refund

3. Orders and Payment

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order, or to cancel an order at any time, for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Payment must be received in full before your order is processed. By providing payment information, you represent that you are authorized to use the payment method provided.

We process orders during regular business hours (Monday-Friday, 9 AM - 5 PM Mountain Standard Time). Orders placed outside business hours will be processed the next business day.

4. Shipping and Delivery

Complete details about shipping costs, timelines, and destinations are available in our Shipping Policy.

Quick Summary:

  • Free Shipping to the USA and Canada on all orders (conditions and exclusions detailed in our Shipping Policy)
  • Delivery Estimates: We aim to process and ship orders within 1-2 business days. Delivery times vary by location and carrier but typically range from 8-14 business days within North America
  • Tracking: Once your order ships, you will receive a tracking number via email so you can monitor your delivery
  • Delays: Delivery timelines are estimates and are subject to factors beyond our control, including carrier delays, customs (for international orders), and weather

Shipping Address Requirements:

  • Your shipping address must be accurate and complete
  • We cannot be held responsible for delivery failures due to incorrect or incomplete address information you provide
  • If you need to change your shipping address, contact us immediately at support@reembu.com; we will do our best to accommodate changes before your order ships

International Shipping:

  • We currently ship to the United States and Canada
  • Customers outside these countries are not able to purchase from Reembu at this time
  • We reserve the right to refuse shipping to certain addresses

5. Returns and Refunds

Complete details about our return process, eligibility, timelines, and refund methods are available in our Returns & Refunds Policy.

Quick Summary:

  • Return Window: Most items can be returned within 30 days of purchase
  • Condition: Items must be unused, in original condition, and in original packaging
  • How to Return: Contact us at support@reembu.com to initiate a return; we will provide you with return shipping instructions
  • Refund Processing: Refunds are processed within 5-10 business days of us receiving and inspecting your returned item
  • Non-Returnable Items: Certain items may not be eligible for return (details in our full Returns & Refunds Policy)

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and the Reembu name and branding, is the property of Reembu or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

7. Acceptable Use

You agree not to use our website or products for any unlawful purpose, to infringe upon the rights of others, to transmit harmful or malicious code, or to interfere with the proper operation or security of the website. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Reembu. We are not responsible for the content, policies, or practices of any third-party websites, and we encourage you to review their terms and policies.

9. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Reembu makes no warranties, express or implied, regarding the website or products, including any implied warranties of merchantability or fitness for a particular purpose.

10. Limitation of Liability

To the fullest extent permitted by law, Reembu shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, or from any delay or inability to use them. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Reembu and its affiliates, officers, and employees from any claims, damages, losses, or expenses arising out of your breach of these Terms or your misuse of our website or products.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Alberta, Canada.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to this page. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at support@reembu.com. We will be happy to assist you.