At Reembu, we are committed to delivering your order safely, reliably, and with care. This Shipping Policy explains our order processing times, delivery windows, shipping rates, and how to track your order. We kindly ask that you take a moment to review the information below before placing your order.
Where We Ship
We currently ship to Canada and the United States. These are the only destinations we serve at this time. If you are located outside Canada or the United States, we are unfortunately unable to fulfill your order right now.
Order Processing Time
All orders are processed within 5 business days (Monday through Friday, excluding public holidays) after your order has been placed and payment has been confirmed. Orders placed on weekends or holidays will begin processing on the next business day. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Shipping (Transit) Time
Once your order has been processed and dispatched, please allow 10 to 15 business days for delivery. Transit times are calculated from the date of dispatch, not the date the order is placed.
Total Delivery Time
The total estimated time from order to delivery is 15 to 20 business days. This is made up of 5 business days of processing plus 10 to 15 business days of shipping. While we make every effort to ensure your order arrives within this window, please note that delivery times may occasionally be affected by factors beyond our control.
Shipping Rates
We are delighted to offer free shipping on all orders to Canada and the United States. The price you see is the price you pay — no shipping charges are added at checkout.
Carrier
Orders are shipped and delivered by Canada Post or UniUni for Canada and UPS, USPS for USA. Tracking is provided for every order.
Order Tracking
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor the progress of your delivery. Please allow up to 48 hours for the tracking information to become active. If you have not received your tracking details within 5 business days of placing your order, kindly contact us at support@reembu.com and we will gladly look into it for you. You can also track your order any time on our Tracking page.
Shipping Delays
While we work closely with our carrier to ensure timely delivery, occasional delays may occur due to circumstances outside of our control, including but not limited to severe weather, carrier disruptions, or peak seasonal volumes. We sincerely appreciate your patience and understanding should such a delay affect your order, and we remain available to assist you throughout.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and accurate at the time of checkout. Reembu cannot be held responsible for orders that are delayed, returned, or lost as a result of an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible and we will do our best to correct it before your order is dispatched.
Missing or Incomplete Orders
If your order arrives and an item is missing, or you received only part of a multi-item order, please contact us at support@reembu.com within 30 days of delivery with your order number and, where possible, a photo of what you received. Some orders ship in more than one package and may arrive on different days, so please also check your tracking for any separate shipments. We will confirm the status of the missing item and arrange to send it, or issue a refund for it, at no extra cost to you.
Lost or Damaged Shipments
In the unlikely event that your order arrives damaged, or does not arrive at all, please contact us at support@reembu.com within 30 days of the expected delivery date. We will work with you and our carrier to resolve the matter promptly and to your satisfaction. Please note we are unable to take responsibility for packages marked delivered by the carrier to the address provided, or for orders delayed or lost because an incorrect or incomplete address was entered at checkout.
Contact Us
If you have any questions or concerns regarding your shipment or this Shipping Policy, our team is always here to help.
Email: support@reembu.com Phone: +1 (403) 438-3233 Customer support hours: Monday to Friday, 9:00 AM to 5:00 PM (Mountain Time) Business address: 61 Martindale Dr NE, Calgary, Alberta T3J 2M8, Canada
Thank you for choosing Reembu.