At Reembu, we are committed to delivering your order to you safely, reliably, and with care. This Shipping Policy explains our order processing times, estimated delivery windows, shipping rates, and how to track your order. We kindly ask that you take a moment to review the information below before placing your order.
Order Processing Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays) after your order has been placed and payment has been confirmed. Orders placed on weekends or holidays will begin processing on the next business day. Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
Once your order has been processed and dispatched, please allow 7 to 12 business days for delivery. Delivery times are estimates provided by our shipping carriers and are calculated from the date of dispatch, not the date the order is placed. While we make every effort to ensure your order arrives within this window, please note that delivery times may occasionally be affected by factors beyond our control.
Shipping Destinations
We are pleased to offer shipping to customers across Canada, the United States, and select international destinations. If you are unsure whether we ship to your location, please contact us prior to placing your order and we will be happy to assist you.
Shipping Rates
We are delighted to offer free standard shipping on all orders to Canada and the United States, with an estimated delivery time of 7 to 12 business days. For our international customers, shipping charges are calculated based on your delivery location and are displayed clearly at checkout before you complete your purchase, so you will always know the cost in advance.
Carriers
Orders are shipped with trusted carriers such as Canada Post, UPS, USPS, and UniUni, and the carrier used may vary depending on your delivery location. Your tracking email will show which carrier is handling your shipment.
Split Shipments & Missing Items
Occasionally an order containing multiple items may ship in more than one package and arrive on different days. If you've received part of your order but an item is still missing a few days after the first package arrived, please email us at support@reembu.com with your order number and we'll track down the rest of your shipment and keep you updated until everything arrives.
Order Tracking
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor the progress of your delivery. Please allow up to 48 hours for the tracking information to become active. If you have not received your tracking details within 5 business days of placing your order, kindly contact us at support@reembu.com and we will gladly look into it for you.
Customs, Duties, and Import Taxes
For international orders, please be aware that your shipment may be subject to customs fees, import duties, or taxes levied by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. Reembu has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before ordering.
Shipping Delays
While we work closely with our carriers to ensure timely delivery, occasional delays may occur due to circumstances outside of our control, including but not limited to severe weather, customs processing, carrier disruptions, or peak seasonal volumes. We sincerely appreciate your patience and understanding should such a delay affect your order, and we remain available to assist you throughout.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and accurate at the time of checkout. Reembu cannot be held responsible for orders that are delayed, returned, or lost as a result of an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible and we will do our best to correct it before your order is dispatched.
Lost or Damaged Shipments
In the unlikely event that your order arrives damaged, or does not arrive at all, please contact us at support@reembu.com within 30 days of the expected delivery date. We will work with you and our carrier partners to resolve the matter promptly and to your satisfaction.
Contact Us
If you have any questions or concerns regarding your shipment or this Shipping Policy, our team is always here to help. Please do not hesitate to reach out to us at support@reembu.com, and we will respond as promptly as possible. Thank you for choosing Reembu.